Help Center
Welcome to the ProudPoppy Help Center! Here, you’ll find answers to common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, feel free to reach out to our friendly team.
General Questions
What is ProudPoppy?
ProudPoppy is a boutique brand offering stylish and comfortable dresses for every occasion. Our collections are designed with quality fabrics and unique prints to make you feel confident and beautiful.
Where is ProudPoppy based?
We are an Australian brand dedicated to bringing you fashionable and affordable dresses.
Orders & Shipping
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-3 business days, and delivery can take 5-10 business days.
Do you offer international shipping?
Yes! We ship worldwide. Delivery times and costs will vary based on your country.
Can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to follow your package’s journey.
What if my order hasn’t arrived?
If your order is delayed, please check the tracking information first. If there’s an issue, contact our team for assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, in original condition, with tags attached.
How do I return an item?
To initiate a return, visit our Returns page and follow the instructions. Once approved, you’ll receive a return authorization.
When will I get my refund?
Refunds are processed within 5-7 business days after we receive your returned item.
Product Care
How should I care for my ProudPoppy dress?
We recommend gentle washing in cold water and laying flat to dry to maintain the fabric’s quality.
Do your dresses run true to size?
Our size chart is designed to help you find the perfect fit. Check the product page for detailed measurements.
Contact Us
Need more help? Our customer service team is happy to assist you with any questions or concerns. Visit our Contact page for support options.
Thank you for choosing ProudPoppy! We hope you love your new dress as much as we do.